LS Retail

your customer is in the lead

Retail:

The retail industry is under constant pressure, bringing new challenges to retailers and distribution companies. We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
Copilot in Customer Service for Retail and Distribution

See how Copilot, Microsoft's generative AI-based virtual assistant, makes the work for customer service agents easier and better.

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Microsoft Dynamics 365 Offers Flexible and Affordable Retail Solutions and Insights

Davidson’s history is rooted in consumer brands manufacturing. Naturally, as our customers expanded their brands into brick-and-mortar retail, we sharpened our skills right there with them and have grown to become the leading Microsoft Retail Partner. In the retail industry, you know you must provide a “buy anywhere, get anywhere” shopping experience. Dynamics 365 for retail helps you unify commerce with a single ERP + CRM platform that includes the retail headquarters, point of sale (POS), store operations, eCommerce, catalog, merchandising, call center, and promotions, complete with built-in analytics. Top it off with Davidson’s special blend of retail solutions and you can kiss your omni-channel frustrations goodbye. Plus, Microsoft knows a thing or two about retail: with over 130 retail locations, it’s the only ERP vendor that operates its own stores, running its own solution.

We use technology to transform the way you work

We see technology as a means of addressing challenges and pain points. We support retail and distribution companies by modernizing their workplaces, simplifying and automating processes, bringing insights to the business, and connecting the company to the outside world. This includes process automation, smart routing and intelligent forecasting.

Depending on your priorities and needs, we redesign, build or optimize your application landscape, primarily using Microsoft business solutions such as Dynamics 365, Microsoft 365 and Microsoft Azure.

LS Nav / Central and DynamicWeb empower retailers with true unified solutions capable of uniting offline operations and eCommerce.

True omnichannel eCommerce

DynamicWeb’s comprehensive eCommerce and marketing platform is integrated to the LS Nav / Central business logic enabling real-time communication between LS Nav / Central and DynamicWeb - a solid foundation for delivering a true omnichannel eCommerce setup.

More than eCommerce. More than a POS.

With LS Nav / Central and DynamicWeb, you can manage your whole business from a single software platform. It unites integrated ecommerce and your local shops with a robust platform that supports global selling, B2B and B2C, self-service, segmentation, abandoned cart reminders and content personalization.

Intelligent Targeting

Blend on-site eCommerce behavior and physical shop transactional data to target customers. Set it up once, and DynamicWeb can automatically deliver drip email campaigns that are sure to increase sales across channels.

Establish Loyalty Incentives

Improve your customer retention and generate new cross- and upsells through customer clubs and loyalty points. Allow your customers to redeem points online or in shops on qualifying products or to attain tiers of achievement toward free shipping, discounts and other incentives.

International expansion and global retail made easy

Meet your customers where they are. LS Nav / Central and DynamicWeb supports your international retail expansion with local languages, currencies, payment providers, VAT/Sales Tax and shipping methods.

Retail:

Copilot in Customer Service for Retail and Distribution